Multiple Choice
Identify the choice that best completes the statement or
answers the question.
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1.
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In today’s knowledge-based industries, an organization’s success
increasingly depends on:
a. | controlling costs | b. | quality control | c. | efficiency over
innovation | d. | the knowledge, skills and abilities of its employees | e. | structured
procedures |
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2.
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Which of the following is NOT a key trend facing HR in the 21st
century?
a. | globalization | b. | managing change | c. | developing human
capital | d. | containing costs | e. | employee job
security |
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3.
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TQM and re-engineering programs have been instituted in organizations as a
result of:
a. | increasing costs | b. | responsiveness to customers
needs | c. | increasing globalization | d. | strategic planning | e. | advancements in
technology |
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4.
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Which of the following are important social issues in Human Resources
management?
a. | shrinking pool of entry level workers | b. | use of temporary workers | c. | increasing use of
technology | d. | only “a” and “c” | e. | only “a”
and “b” |
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5.
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Which of the following is NOT one of the most common ways organizations are
controlling costs as discussed in the chapter?
a. | downsizing | b. | leasing employees | c. | raiding | d. | outsourcing | e. | utilizing the
contingent workforce |
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6.
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Which is an example of the impact of globalization on HRM?
a. | designing training programs to help managers’ to understand and work
effectively in different cultures and work practices | b. | designing compensation systems that focus on
fair pay for each specific geographical region | c. | designing training programs for workers to help
them adjust to North American management practices | d. | designing management practices that can be
applied in all countries |
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7.
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When information technology is used to automate routine activities, reduce
administrative tasks, reduce costs and improve internal HR productivity, IT can be said to have what
type of impact on HRM?
a. | Operational | b. | Relational | c. | Transformation | d. | Transactional |
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8.
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A change management program designed to help renew employees’ focus on key
organizational success factors are considered to be:
a. | reactive in nature | b. | proactive in nature | c. | good for fixing
problems that have arisen | d. | based on external forces that have already
impacted on the organization’s performance |
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9.
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Inco’s statement “Our product is steel, our strength is
people” reflects Inco’s commitment to:
a. | developing human capital | b. | information technology | c. | change
management | d. | responding to the market |
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10.
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The shift from touch labour to knowledge workers was required because of:
a. | an increase in personal service based occupations (i.e. Chiropractor, Registered
Massage Therapist...) | b. | an increase in the number of jobs that require
limited skills | c. | changes in labour laws that promoted knowledge workers | d. | an increase in the
number of jobs that require considerable skills |
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True/False
Indicate whether the statement is true or
false.
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1.
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Knowledge workers' responsibilities are limited to tasks and duties
assigned to them by the position description.
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2.
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The use of Intranets in many companies has resulted in enormous savings.
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3.
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The top issue for managers in balancing work and home is telecommuting
arrangements.
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4.
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In organizations where employees are viewed as an expense, the role of the HR
department is to cut costs by reducing the labour component.
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5.
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Human capital is defined as the knowledge, skills and abilities of individuals
who have economic value to an organization.
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6.
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The Human Resources framework includes the influences of competitive challenges
and employee concerns.
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7.
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TQM refers to the results of quality circles in organizations.
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8.
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A recent study suggests that about 37% of Canada’s workforce will be
impacted by globalization.
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9.
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Downsizing, outsourcing and HRIS are used to keep labour cost stagnant.
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Matching
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Match the strategic HRM program to the corresponding social issue. a. | Employee diversity. | d. | Work/Family balance | b. | Use of temporary employees | e. | Ageing workforce | c. | Concern for
privacy |
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1.
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A phased in retirement program that allows nurses to reduce their work hours
and access their pension plans to supplement their income.
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2.
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Benefit communication booklets written in English, French, Mandarin, and
Urdu.
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3.
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Programs that meet the requirements of The Personal Information Protection and
Electronic Documents Act (PIPEDA)
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4.
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Telecommuting
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5.
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Reduced pension and benefit plan participation.
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