Name: 
 

Chapter 7 – Training and Development


Multiple Choice
Identify the choice that best completes the statement or answers the question.
 

 1. 
The formal process of familiarizing new employees with the organization, their job and their work unit is referred to as:
a.
team training
b.
diversity training
c.
sensitivity training
d.
orientation training
e.
management training
 

 2. 
Which one of the following is NOT one of the key benefits of orientation programs?
a.
lower turnover
b.
core competency development
c.
reduction of employee anxiety
d.
improved employee morale
e.
lower training costs
 

 3. 
In an orientation program, those responsible can refer to the organizational checklist for completing all of the following activities, EXCEPT:
a.
introduce the new employee to colleagues
b.
explain organizational expectations regarding attendance and behaviour norms
c.
review safety regulations
d.
review the benefits package
 

 4. 
The primary reason that organizations train new employees is:
a.
to achieve cultural diversity
b.
to achieve organizational long term goals
c.
to achieve a competitive advantage
d.
to achieve a KSA level of satisfactory performance
e.
all of the above
 

 5. 
Which one of the following is NOT a part of the systems approach to training?
a.
needs assessment
b.
program design
c.
orientation effectiveness
d.
Implementation
e.
evaluation
 

 6. 
A study by ASTD, cited in the chapter, stated that organizations conduct needs analysis less than ________% of the time prior to initiating a training program:
a.
10
b.
25
c.
50
d.
75
e.
80
 

 7. 
Which of the following is NOT a criterion used for evaluating training?
a.
reactions
b.
behaviour
c.
results
d.
person analysis
e.
learning
 

 8. 
Which one of the following is NOT one of the factors in successful role playing as a training technique?
a.
keep it lengthy
b.
realize that volunteers make better role players
c.
select and prepare the role players
d.
guide the role play through its bumps
e.
discuss the enactment
 

 9. 
All of the following are “principles of learning” EXCEPT for:
a.
goal setting
b.
active practice
c.
whole versus part learning
d.
feedback
e.
reactions
 

 10. 
A good trainer:
a.
has a lesson plan and sticks to it regardless of the trainees’ learning abilities
b.
has a lot of knowledge on how to train, but doesn’t need a lot of knowledge about what they are training
c.
keeps their level of enthusiasm about the topic to a minimum so they don’t interfere with the trainee’s learning
d.
provide the trainees with clear instructions.
 

 11. 
On-the-Job training:
a.
is the most commonly used training technique for nonmanagerial employees.
b.
is one of the best implemented training techniques
c.
doesn’t require the person conducting the training to have any training skills
d.
doesn’t require an evaluation and feedback process.
 

True/False
Indicate whether the statement is true or false.
 

 1. 
Organizations use the term “training” when referring to training efforts that are oriented towards short-term performance concerns.
 

 2. 
The purpose of orientation is to enable the new employee to develop career paths for their future in the organization.
 

 3. 
The Human Resources department has the most important role in orienting the new employee to the organization.
 

 4. 
Transfer of training refers to the effective application of principles learned to what is required on the job.
 

 5. 
A needs assessment should include organizational analysis, task analysis and person analysis.
 

 6. 
“Instructional objectives” are details of the types of training methodologies used in a training session.
 

 7. 
Simulations are used when it is either impractical or unwise to train employees on the actual equipment used on the job.
 

 8. 
E-Learning is not popular with either employers or employees.
 

 9. 
Apprenticeship training is a technique used with employees to help them learn both practically and theoretically.
 



 
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